Subject: Tech Support Candidate - Ranadeep Karmakar
From: Ranadeep Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 01:15:35 -0400

Tech Support
Test

Name

Ranadeep
Karmakar

E-mail

[email-masked]

Phone Number

(+91) 8876316548

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Guwahati, Assam

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mirania Data Systems

Research Analyst

Present

INR
12000

Previous Employer 1

MovingPulse

Co-Founder

June 1, 2018

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, I will restart the system. This clears
cache, and forces the system to reload the webpage.

2. Second, I will make sure the system is connected to the internet.

3. Next I will check if the website is down for everybody or just me. There's a
specific website www.downforeveryoneorjustme.com that checks whether a website
is down or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
Bluetooth settings on the phone.

2. Tap "Pair New Device". If "Pair New Device" isn't available, check under
"Available devices" or tap More. Refresh.

3. Tap the name of the Bluetooth device you want to pair with your device.

4. Select "Yes" or "Pair" whatever comes on screen.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organization to succeed
in its business. I follow this mantra. I'm responsive with positive attitude,
& understand customer issues as a partner and provide proactive cost
effective and best solutions towards the problems. Secondly, I have experience
handling clients all over the globe. With my personable character, I can work
well and communicate with others to contribute to team efforts. I would strive
to advance the company, and I feel that my previous work experience proves
that.

On a scale of 1 - 5 please rate your fluency in
spoken English

4