Subject: Tech Support Candidate - SAURABH PANDEY
From: SAURABH PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Jul 2021 04:12:24 -0400

| | Tech Support Test

Name | SAURABH PANDEY
E-mail | [email-masked]
Phone Number | (91) 8010333991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | 60 days | 26k
Previous Employer 1 | IGT | Senior CRO | 16 sep 2020 | 22k
Previous Employer 2 | Tech Mahindra | System Engineer | 30 Jun 19 | 19k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Restart the device,
- check Internet connection,
- we will check what type of error user is getting,
- I will clear the history and cache,
- try to open the link or website in different browser and also try to open In incognito mode or new window,
- check the website in other device it's working or not,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Swipe down the screen,
- touch and select bluetooth,
- select new device and search the speaker name,
- pair the device now
- follow the instructions according to device ie; android or iphone

What according to you makes you a good candidate for customer service or technical support job?

I will understand the issue very well,
Respect customer,
Try to solve all issue,
Not take too much time if it is not in my hand have I'll assign the case to the next level team,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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