Subject: Tech Support Candidate - Anuma Kkumari
From: Anuma Kkumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Jul 2021 03:20:00 -0400

| | Tech Support Test

Name | Anuma Kkumari
E-mail | [email-masked]
Phone Number | (0000) 91101951001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Business develoment | 2 jULY | 20
Previous Employer 1 | wIPRO | IT analyst | 218 | 14
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We first check whether internet  is connected to  system or not .if their is any issue with internet try to fix the issue.
Check the website with different browser.
Reset the browser.
Clear browsing history  , cache cookies.
Reinstall the browser and try updating it.
If their is any issue with network will go to command prompt and ping it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of mobile phone.
Make sure the speaker is charged.
Search the connecting device in mobile hone and then connect it

What according to you makes you a good candidate for customer service or technical support job?

Listen the query actively.
Try probing with the customer.
Try to fix the issue.
show  empathy.
Seek for further assistance.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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