Subject: Tech Support Candidate - Marcus Manebaye
From: Marcus Manebaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Jul 2021 00:45:11 -0400

Tech Support
Test

Name

Marcus
Manebaye

E-mail

[email-masked]

Phone Number

(91) 9667027348

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ashram hari nagar

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

working on private project

web engineer

anytime

depends on
project

Previous Employer 1

cherry e-commerce
service

customer care agent

2020

35000

Previous
Employer 2

max hospital

french language expert

2019

depended on
projects

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I. the first thing to do is to open another
browser and try to access the same website. and this should solve the issue.

II. in case the same website is still inaccesible in other web browser then:

- there is a need to try to launch major popular website like amazon, instagram,
youtube...

III. in case those major popular websites also don't launch, then what to do is
to firstly check if the device used is connected to internet.

IV. in case the device used is not connected to the internet then the thing to
do is to connect it to the internet and this should solve the issue.

V. in case the device used is connected to the internet then the problem is with
the browsers, the thing to do here is to update the web browsers because
outdated web browsers cause scripting errors making websites become
unresponsive. and after updating the web browsers the website will launch very
well.

VI. in case after updating the web browsers, the website is still inaccessible
then there is the need to check the security parameters of the web browsers used
to see if there are line that block access to the type of website that is
getting launched. and if that is the case the thing to do is to allow a special
permission for the website to launch. this should solve the issue

VII. in case after doing all of this but the website doesn't still launch then
there is a problem with the website. and this case there is nothing the user can
do other than wait until the website is running again .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I. on the bluetooth speaker press the bluetooth
button.

II. on the phone.

III. go to the phone settings.

IV. and after that tap the bluetooth icon on the phone setting.

V. and after that tap on "more settings" on the bluetooth menu to allow the
phone to start scanning for available devices around the phone.

VI. a list with available devices will appear.

VII. and just tap the bluetooth speaker name to allow the bluetooth speaker to
pair with the phone

What according to you makes you a
good candidate for customer service or technical support job?

I. I know how manage frustrated customers

II. I know how to keep myself cool in the pressure

III. I am a hard working individual.

IV. I got an extensive knowledge about computer programming languages.

V. An extensive knowledge about computer operating systems.

VI. An extensive knowledge about computer softwares.

VII. An extensive knowledge about computer networking.

On a scale of 1 - 5
please rate your fluency in spoken English

5