Subject: Tech Support Candidate - Bhawna Rajani
From: Bhawna Rajani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 01:27:31 -0400

| | Tech Support Test

Name | Bhawna Rajani
E-mail | [email-masked]
Phone Number | (91) 8815361784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urban Company | Technical Associate | Na | 51000
Previous Employer 1 | Wipro | Senior Officer | 6th June 2019 | 28000
Previous Employer 2 | Infosys | Process Executive | 26th october 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and i will check to see if Google.com is working .if it is not working.

2. Open settings of browser and in privacy and security clear cookies and cache .

3. Click OK clear .

4. Close the browser.

5. Open browser and start www.ndtv.com and it will start working,  if not .

6. Restart laptop or PC and router internet connection . It will start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the start button on Bluetooth speaker .
2. Turn on Bluetooth connectivity in your mobile.
3. Search for available devices .click on Bluetooth speaker name .
4. Click on pair to this device and it will connect .

What according to you makes you a good candidate for customer service or technical support job?

According to me a good customer service in technical support is providing a great solution to the customer and explain in simple non technical language to customer so that he can understand easily troubleshoot steps.
Providing solution to the customer as if it is my problem, trying my best to provide solution on 1 st call.
Customer will be happy to use our services because we are always available and knows how to help him.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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