Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 00:30:21 -0400

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7739868348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
MCSA CERTIFIED

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Market Xcel Data Matrix Pvt. Ltd. | Assistant IT Executive | 31st May | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Internet Might be not Working.
The site might down.
The site might have been blocked under Policy.
Dns might be down or not been resolving the host name to the ip address of that particular Site.

above are some of the shoots that i will try from my end.

there

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Both of the devices Bluetooth should be turned on.
What according to you makes you a good candidate for customer service or technical support job? | Proficiency and skills over technical suits me the same & no one can be 100% perfect anywhere.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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