Subject: Tech Support Candidate - Shobhit Kocchar
From: Shobhit Kocchar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 15:42:57 -0400

| | Tech Support Test

Name | Shobhit Kocchar
E-mail | [email-masked]
Phone Number | (91) 8076620644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur enclave phase 2 (South Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Yatra Online Pvt Ltd | Senior Executive Implementation | 03rd July 2020 | 45000
Previous Employer 2 | Exl Services | Senior executive | 16th November | 38000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would like to inform you that below mentioned reasons could be the cause for the error occuring while accessing the website.

1. If your laptop hasn't been restarted for a long time such problems could occur. Restarting your computer clears cache and allows the system to reload the page. You may also delete the cache from your system.

2. Check if this is happening with all the other sites or for this particular one. Also make sure if this is happening with others as well.

3. Check if your internet settings are right. Sometimes the wifi is correct but your laptop is not able to establish a right connection with the wifi.

4. Try to access the site with a different device or internet connection.

5. You may try accessing the site on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In order to connect your Bluetooth speaker to your mobile phone please refer to the below mentioned steps.

1. Turn the Bluetooth option on your speaker.

2. In your phone - Go to Settings > Bluetooth & device section > Turn on Bluetooth in your phone. Next, click on the Bluetooth option and on the next screen click on "Pair new device". If you do not get any pairing option then click on "New device" and search for your Bluetooth speaker name there.

3. Next, you will get a pairing option on your phone. Please pair the phone with your Bluetooth speaker by following the instructions.

4. Once the pairing is done your Bluetooth speaker will connect automatically with your phone.

What according to you makes you a good candidate for customer service or technical support job? | In order to be a good customer service or technical support associate one needs to know there product completely and this knowledge comes with time. The more a person gets involved in most complex scenarios, the more a person will get to know there system from the depth and this needs to be done on regular basis. If a person takes task which are easily resolved and avoid difficult scenarios then he/she will never be able to know there project compeletly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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