Subject: Tech Support Candidate - Kirti Kirti
From: Kirti Kirti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 14:34:41 -0400

| | Tech Support Test

Name | Kirti Kirti
E-mail | [email-masked]
Phone Number | (208022) 8707860056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | Nil | Nil | Nil
Previous Employer 1 | Nil | Nil | Nil | Nil
Previous Employer 2 | Nil | Nil | Nil | Nil

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the Internet connection. Then I will see the site not working or this is only happening with me. If this not gonna work. Then I will restart my computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will on the Bluetooth of both devices. Then from the phone, I will search the blue tooth speaker name. Then I will try to connect with it. The device will ask me to pair it with a speaker.  I will click the ok and pair option of the phone. The Bluetooth will connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | The most important thing for the customer service or technical support job is communication skills. How you solve the query of the customer via chat, email or on call. I have good communication skills. And I expert at deal with people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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