Subject: Tech Support Candidate - Siddharth Ranjan Singh
From: Siddharth Ranjan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 10:18:53 -0400

| | Tech Support Test

Name | Siddharth Ranjan Singh
E-mail | [email-masked]
Phone Number | (+91) 8908571721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini India | Software Engineer | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-try different browser
if that works
- i will clear the browser cache and cookies
- if still fail i will reinstall the browser
-if trying different browser fails
- i will check the internet by opening different sites

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-on the bluetooth on both the devices that is on speaker and mobile
-pair the devices
- connect the device by clicking over it

What according to you makes you a good candidate for customer service or technical support job? | As i have well sets of technical knowledge it will help the organisation to grow and help me to gain more knowledge as i have more than 1 years of experiance in this.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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