Subject: FW: Tech Support Candidate - Aditi Sahai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 2 Jul 2021 13:16:44 +0000

She looks really good, check

From: Aditi Sahai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 2 July 2021 at 6:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditi Sahai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditi Sahai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8368191630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gr. Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ivy Comptech    SOC Engineer    31-12-2019      37000
Previous Employer 1     Unisys  SSR     29-09-2017      30000
Previous Employer 2     Wipro   Technical Support       9-4-2015        15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I am unable to access a website(www.ndtv.com) first I will
Check if the Website is Down for Everybody or Just Me.
If it is just me, then I will follow below steps:
1. Check if all the other websites like Google or Facebook are working or not.
2. If they working, then it may an issue with the site I am trying to access. If the other sites are not working, then first I will other browsers like Firefox or IE.
If they are not working on other browsers as well then it might be an issue with the internet.
3. I will try to run the troubleshooting step from the network settings, I will give a brief idea about the issue.
4. If following the steps doesn't resolve the issue then I will try to disconnect and re-connect the wifi.
5. After reconnecting to the internet, I will try to access the website, if it works we and good, if it doesn't work then I will restart my modem and computer.
Hope fully that will resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth speaker:
1. Power on the Bluetooth on the mobile phone, which can be done from the notifications page or from the settings.
2. In the meantime, please ensure that the Bluetooth speaker is on and is discoverable.
3. Once we are on the settings page on the mobile search for available Bluetooth devices.
4. Once the Bluetooth speaker appears on the panel, click on it. It will take around 5 to 10 seconds to connect to the speaker.
5. After connecting, it will be shown as connected.
What according to you makes you a good candidate for customer service or technical support job? Qualities like considering a customer's issue as my own issue, proper empathy, ability to communicate and listen to other people make me a good fit for the or customer service or technical support job.
Also, I understand that if I customer is reaching us with our problem it is our responsibility to ensure that their issue is resolved and the customer returns with satisfaction.
Understanding the importance of Word of mouth is essential when working in this industry.
I am confident that I have these skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5