Subject: Re: Tech Support Candidate - Shivam Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 2 Jul 2021 03:28:56 -0700 (MST)

His notice period is 2 months which is non negotiable. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 2, 2021, at 3:34 PM, Deeksha Dadu <[email-masked]> wrote: 

Seems good, check and let me know 

From: Shivam Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 2 July 2021 at 11:01 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8432567049 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies 	Senior Analyst 	NA 	41000 
Previous Employer 1 	Pinaki softcon 	Senior Analyst 	27 Dec 2020 	37000 
Previous Employer 2 	Teleperformance 	AMCC 	10 Jun 2020 	31000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Do a page refresh. 
2. Check for correct URL. 
3. Make sure internet is connected. 
4. Do clear cache and cookies of the browser. 
5. Do a browser reset if required. 
6. Check with other browser if the URL is correct and still not working after clearing cache and cookies. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speaker and set the mode to bluetooth. 
2. Turn on bluetooth for mobile. 
3. Search for nearby available Bluetooth devices from the mobile device. 
4. Select the bluetooth speaker device from the list and do process with pairing and connect to the bluetooth device. 
5. Approve pairing request if requested on bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a good experience of overall 5 years including 4 year on paper and 1 year unofficially. 
Which includes my 3 years on paper experience in customer care and assistant manager customer care and 1 year on paper and 1 year unofficial experience in technical support. Also, I have been consistently performing well in my current organisation and past as well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4