Subject: FW: Tech Support Candidate - Shivam Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 2 Jul 2021 10:04:25 +0000

Seems good, check and let me know

From: Shivam Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 2 July 2021 at 11:01 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8432567049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Senior Analyst  NA      41000
Previous Employer 1     Pinaki softcon  Senior Analyst  27 Dec 2020     37000
Previous Employer 2     Teleperformance AMCC    10 Jun 2020     31000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Do a page refresh.
2. Check for correct URL.
3. Make sure internet is connected.
4. Do clear cache and cookies of the browser.
5. Do a browser reset if required.
6. Check with other browser if the URL is correct and still not working after clearing cache and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker and set the mode to bluetooth.
2. Turn on bluetooth for mobile.
3. Search for nearby available Bluetooth devices from the mobile device.
4. Select the bluetooth speaker device from the list and do process with pairing and connect to the bluetooth device.
5. Approve pairing request if requested on bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I have a good experience of overall 5 years including 4 year on paper and 1 year unofficially.
Which includes my 3 years on paper experience in customer care and assistant manager customer care and 1 year on paper and 1 year unofficial experience in technical support. Also, I have been consistently performing well in my current organisation and past as well.
On a scale of 1 - 5 please rate your fluency in spoken English  4