Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 05:09:02 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutrabay.com | Senior Customer Support Executive | Still working | 27000
Previous Employer 1 | American Express | Business Analyst | 20/06/2020 | 27000
Previous Employer 2 | Hotel Double tree by Hilton | Concierge | 15/03/2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the correct URL and then refresh the page or try again to open the site in the different window.

If still it will not work then I will check my internet/ wifi connection and try to reconnect with the network.

Still unable to figure it out then I will shut down the complete system and try to check and reconnect the wires again and then try.

If still not able to troubleshoot the bug,  I will use anti virus and update my system after that I hope I will get what I am looking for.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on both the bluetooth.

Scan the devices and connect them eachother by entering the password if any.

What according to you makes you a good candidate for customer service or technical support job? | Fast learner,  punctual,  flexible,  ready to relocate,  experienced in customer support, freshdesk,  freshchat,  comfortable in calling the customers, regular follow ups,  resolving order feedback and negative feedback etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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