Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 05:05:46 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 8073314155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 125
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extreme Soft Management & Solutions | Marketing Manager | | 45400
Previous Employer 1 | Concentrix | Customer Representative | 31/03/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check my internet connection first , if it will be working then I'll check the domain of the website I have entered for any typing mistake . If that will be fine too then I'll check if the website is down for everyone or just for me via websites such as "Down for Everyone or Just Me".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the speaker
2- Switch on the Bluetooth on phone
3- Search for different devices on my phone's Bluetooth settings
4- Pair the phone with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills and ability to understand the need of the customer and after that able to make customer understand the method to rectify his problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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