Subject: Tech Support Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 03:50:40 -0400

| | Tech Support Test

Name | Piyush Kumar
E-mail | [email-masked]
Phone Number | (+91) 8285909920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Support Executive | Currently working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello there,

Thank you for reaching out to us. We would like to inform you that as our team have received a request that you are unable to open a website www.ndtv.com. Please let us know more information about the error you are experiencing or you can forward us the screenshot so that we can provide you better results.

Once this has been received we will assist you as soon as possible.

Regards,
Piyush kumar

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 turn on bluetooth of ur mobile and pair your device with the speaker then you are ready to enjoy once your speaker and phone has been paired.
What according to you makes you a good candidate for customer service or technical support job? | I have 4 year of experience in handling tool like zendest where I am familiar with CRM so it will be easy to run and give faster results to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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