Subject: Tech Support Candidate - Sharwan kumar Kumar
From: Sharwan kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 03:39:36 -0400

| | Tech Support Test

Name | Sharwan kumar Kumar
E-mail | [email-masked]
Phone Number | (91) 8882431418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite comp solution | Support engineer | 2020 | 25000
Previous Employer 1 | Aptara corp | It support engineer | 2016 | 14000
Previous Employer 2 | Net connect | Desktop support engineer | 2014 | 8000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Local troubbleshooting reset the browser and check other site opning or not and ping, tracert and take the screen short and send the mail to concern team.
Note:- First we will confirm internet is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the mobile blutoth then on the speaker and we will select the model and connect with speker.
What according to you makes you a good candidate for customer service or technical support job? | Yes i have overall 5 year exprince in IT support and i have manage overall 500 user and i have good troubleshooting knowlage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |