Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 01:31:25 -0400

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (91) 8432567049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior Analyst | NA | 41000
Previous Employer 1 | Pinaki softcon | Senior Analyst | 27 Dec 2020 | 37000
Previous Employer 2 | Teleperformance | AMCC | 10 Jun 2020 | 31000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Do a page refresh.
2. Check for correct URL.
3. Make sure internet is connected.
4. Do clear cache and cookies of the browser.
5. Do a browser reset if required.
6. Check with other browser if the URL is correct and still not working after clearing cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and set the mode to bluetooth.
2. Turn on bluetooth for mobile.
3. Search for nearby available Bluetooth devices from the mobile device.
4. Select the bluetooth speaker device from the list and do process with pairing and connect to the bluetooth device.
5. Approve pairing request if requested on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience of overall 5 years including 4 year on paper and 1 year unofficially.
Which includes my 3 years on paper experience in customer care and assistant manager customer care and 1 year on paper and 1 year unofficial experience in technical support. Also, I have been consistently performing well in my current organisation and past as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |