Subject: Re: Tech Support Candidate - Nishant Nirmal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 1 Jul 2021 22:21:55 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 1, 2021, at 7:37 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nishant Nirmal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 30 June 2021 at 12:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nishant Nirmal 

	

	
	
			Tech Support Test 
		
	Name 	Nishant Nirmal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8527627602 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Laxmi Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Imapact Infotech 	Senior Onsite Support Engg 	25th June 2021 	22300 
Previous Employer 1 	Onward eServices 	Senior Onsite Support engg 	july 2018 	19300 
Previous Employer 2 	Renovision Automation Pvt Ltd 	Technical Helpdesk 	20th June 2018 	11700 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check whether the internet is connected with computer or not. If connected again i will check whether the packets are receiving and sending over the internet connectivity. 
If yes, again i will check whether the other websites are working or not. 
If yes again i will check whether the browser is compatible or not if not then update the same. 

If again issue persist then we will reassign the IP and IP and check once again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1) Turn on the Bluetooth pairing mode from Bluetooth Speaker by pressing it for a long. 

Step 2) Turn on the Bluetooth on mobile through setting and search the device. 

Step 3) Connect that speaker and make them pair. 

Step 4) After connectivity, we can use them. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me, if you provide the best service within the given time interval that makes a good candidate for customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5