Subject: Re: Tech Support Candidate - Tarun Upreti
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 1 Jul 2021 22:20:32 -0700 (MST)

He is having total 14 years of experience. But in tech support he is having 8 years of experience including both international and domestic. 
Currently he is working in his friend's venture but the company is entirely shifting to Bihar so he don't want to relocate there. And his notice period is 1 moth but he can negotiate up to 15 days. 
His current salary is 45k + profits, but he is ready to negotiate to 42k. As I told him this is our maximum. 
I am not very much sure about his accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 1, 2021, at 7:41 PM, Deeksha Dadu <[email-masked]> wrote: 

This guys seems expensive but check and see what the expectation is 

From: Tarun Upreti < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 30 June 2021 at 10:43 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tarun Upreti 

	

	
	
			Tech Support Test 
		
	Name 	Tarun Upreti 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9873221647 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida Sector 73 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Eximius 	Floor manager 	30th June 	43000 
Previous Employer 1 	Tata tele services 	Desktop Support L2 	Apr 2013 	16000 
Previous Employer 2 	Microland 	Desktop support 	Jun 2010 	9200 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check first my internet connection and as an expert I will check the error code and trouble shoot it according to error code to confirm is it system issue or DNS 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth in mobile 
Switch on device 
Search the device on phone 
Paired the device 
All set good to go 
	What according to you makes you a good candidate for customer service or technical support job? 	Having very good knowledge about PC this is my passion not as a job but as a research and also I love to talk with new people having good analysis about the customers building rapport is my hobby 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4