Subject: Tech Support Candidate - ANKUSH KASHYAP
From: ANKUSH KASHYAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 01:11:03 -0400

Tech Support
Test

Name

ANKUSH
KASHYAP

E-mail

[email-masked]

Phone Number

(91) 8938830065

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EXL SERVICES PVT LTD

SENIOR BILLING
EXECUTIVE

INSTANTLY

15000

Previous Employer 1

PINELABS PVT LTD

SENIOR
TECHNICAL EXECUTIVE

13-MAY-2020

20000

Previous
Employer 2

EXL SERVICES PVT LTD

SENIOR BILLING
EXECUTIVE

13-JUN-2017

16000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

After rebooting, check if you are still having the same problem again.

Make Sure the Internet Connection Works,

Open your browser. In the address bar at the top, type in GOOGLE.COM, then PRESS
Enter.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type NDTV.COM in the Search box, then select Google Search

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

Check if the Website is Down for Everybody or Just Me,

Open your preferred browser, and visit website checker page, such as "Down for
Everyone or Just Me";isup.me

On the site, type in the website address you're having problems reaching, then
then push Enter or Return.

Look at the result from the site, to determine if the site is down.

Site Down

If the result says that "It's not just you!", that means the site is down for
everyone. Down for Everyone site check showing site is down for everyone.

Site Up

If the result says that "It's just you.", that means there's a problem with the
connection between your computer and the site, but other people can get to the
site. Down for everyone site check showing site is up.

Is the website down for everybody?

*yes, try again later.

*No, try another browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1:
Pair a Bluetooth accessory

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

CSRs should display resolve differently than most people. The
ideal candidate tends to be passionate about their work and get a lot of
enjoyment and pleasure out of it. Reliability: Tendency to behave in an
uncompromising and consistently honest, moral, and ethical manner

On a
scale of 1 - 5 please rate your fluency in spoken English

4