Subject: Tech Support Candidate - Iftekhar Ansari
From: Iftekhar Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 16:19:42 -0400

| | Tech Support Test

Name | Iftekhar Ansari
E-mail | [email-masked]
Phone Number | (+91) 9123480659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | In Hcl, payroll fspl | System engineer | 15 Dec 2019 | 9k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

According to error we will find,
1, check the network port or telnet.
2checked the system firewall.
3checkd the ip of the system and reset the ip through release or renew.
4 Reinsert your datacable(rj45 connector).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to setting.
2 device connection.
3 click on Bluetooth.
4 scanning and paire.

What according to you makes you a good candidate for customer service or technical support job? | 1.Give the satisfaction to enduser.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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