Subject: Tech Support Candidate - Lawrence -
From: Lawrence - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 10:53:53 -0400

| | Tech Support Test

Name | Lawrence -
E-mail | [email-masked]
Phone Number | (91) 7906139822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
IT Hardwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Representative | | 29500
Previous Employer 1 | Wipro | Senior Associate | 20 May 2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Restart the Device.  This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Step 2: Make Sure the Internet Connection Works. Open your browser in the address bar at the top, type in www.google.com  then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Step 3 : If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Step 4 : Check if the Website is Down for Everybody or Just Me On the site www.ndtv.com type in the website address you're having problems reaching, then push Enter or Return. If this is working fine then go to step Step 5.

Step 5 : Switch to Public DNS. For that please follow the below steps :

1. Go to your Taskbar -> Locate the Connection icon -> Right-click on it.
2 Go to Network & Internet settings -> Select Change adapter options.
3 Locate your connection -> Right-click on it and open Properties.
4 Select Internet Protocol Version 4 (TCP/IPv4) and enter its properties.
5 Once in the General tab, check Use the following DNS server addresses.
6 Navigate to Preferred DNS server and set it to 8.8.8.8.
7 Go to Alternate DNS server and input 8.8.4.4.
8 Click OK to confirm your settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Swipe down from the top of the mobile screen.
Step 2 : Touch and hold the Bluetooth button. It will take you to the Bluetooth settings
Step 3 :  Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
Step 4 : Tap the name of the Bluetooth device you want to pair with your device.
Step 5 : Follow any on-screen instructions.
Step 6 : You will hear a confirmation voice from Bluetooth speaker. The device will be connected successffully.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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