Subject: FW: Tech Support Candidate - Tarun Upreti
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 1 Jul 2021 14:11:53 +0000

This guys seems expensive but check and see what the expectation is

From: Tarun Upreti <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 30 June 2021 at 10:43 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tarun Upreti

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tarun Upreti
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9873221647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector 73
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Eximius         Floor manager   30th June       43000
Previous Employer 1     Tata tele services      Desktop Support L2      Apr 2013        16000
Previous Employer 2     Microland       Desktop support Jun 2010        9200
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check first my internet connection and as an expert I will check the error code and trouble shoot it according to error code to confirm is it system issue or DNS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth in mobile
Switch on device
Search the device on phone
Paired the device
All set good to go
What according to you makes you a good candidate for customer service or technical support job? Having very good knowledge about PC this is my passion not as a job but as a research and also I love to talk with new people having good analysis about the customers building rapport is my hobby
On a scale of 1 - 5 please rate your fluency in spoken English  4