Subject: Tech Support Candidate - Rohit Dang
From: Rohit Dang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 03:11:28 -0400

| | Tech Support Test

Name | Rohit Dang
E-mail | [email-masked]
Phone Number | (011) 9811278535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
I am aware of (OSI Model, Basics Of Networks, Topologies, Layers, TCP/IP, Hardwares & Softwares) but this will be the first time i would go for a technical task directly with the client. I would require a very little of the training and would be able perform the given responsibilities very actively.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson India Global Services Pvt. Ltd. | EGI Coordinator | Project ending in July 2021 | 31659
Previous Employer 1 | TNT India Pvt. Ltd. | Executive- Accounts & Spares | Dec 2011 | 17500
Previous Employer 2 | Schneider Electric India Pvt. Ltd. | Service Assistant | Apr 2009 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check my Lan connection.
2. Then i will check my WiFi settings
3. Then i will check my Access points.
4. Then i will check the 4 Lights on the Router.
5. Then i will switch off and restart the Router.
6. Lastly i will check my WiFi username / password.

Or otherwise i would call my ISP if some Internet problem is there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - To Switch On the Bluetooth of both(Speakers and Mobile)
Step 2 - To Find the Speakers Bluetooth name in the Mobile by scrolling down the main interface and long press on Bluetooth (It will show the nearby Bluettoth devices names)
Step 3 - To pair the Speaker with the Mobile
Step 4 - Once the Speakers are connected, the default Bluetooth name of the speaker would display below the Bluettoth sign in the mobile phone.
Step 5 - The Bluetooth speaker will also make a confirmation sound as it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I am good in customer relationships, i know how to deal with the clients. Most importantly i know how to tackle clients as i have taken Certification of ITIL4 which clearly teach us about the Guiding Principles for the best practices for delivering IT Services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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