Subject: Tech Support Candidate - Rahul Dhingra
From: Rahul Dhingra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 02:57:28 -0400

| | Tech Support Test

Name | Rahul Dhingra
E-mail | [email-masked]
Phone Number | (110052) 9818069920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi shastri Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | IO DIGITAL | Customer care executive | 30-04-2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 step I will check the internet connection if network is fine.
2. I will clear the cache and all time history of the browser and restart the browser.
3. If still the site dosent open will open the website in Incognito tab. Or else willl change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First step I have to switch on my bluetooth device.
2. Than  I have to open my mobile bluetooth and make sure that the device is visible to all nearby device and than search for the bluetooth device which I want to connect.
3. Than I have to pair the device so the bluetooth device can work with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of the electronic products and knows most troubleshooting option when facing any issues opening a website or connecting and device and I learn thing quickly and I am a calm person first thing in customer support need is listen to the customer and gave the solution according to the probt
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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