Subject: Tech Support Candidate - Vijay Prajapati
From: Vijay Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 12:26:10 -0400

| | Tech Support Test

Name | Vijay Prajapati
E-mail | [email-masked]
Phone Number | (+91) 8750690236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection then after web address then ssl level
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to switch on the speaker and open your smartphone Bluetooth and after searching we have to click on pair after pairing it will get connected
What according to you makes you a good candidate for customer service or technical support job? | I have good problems solving skill and trouble shooting skills I can easily resolve issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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