Subject: Tech Support Candidate - Mohit Tomar
From: Mohit Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 10:55:10 -0400

| | Tech Support Test

Name | Mohit Tomar
E-mail | [email-masked]
Phone Number | (+91) 7011288282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant nagar, burari, delhi-110084
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Gripper Enterprise s | | |
Previous Employer 2 | B4s solutions Pvt ltd | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check ping of domain then i will check network settings like ip subnet dns settings. And i will also check time and date if ssl error occurs. Check proxy settings in internet options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step
1. Swipe down the shutter.
2. Tap hold on Bluetooth icon.
3. Turn on Bluetooth if not enable.
4. Then find Bluetooth speaker ssid or name.
5. Now connect your Bluetooth speaker.
6. Choose pair if ask.

What according to you makes you a good candidate for customer service or technical support job? | I can provide solution to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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