Subject: Tech Support Candidate - Sandeep pal Sandeep
From: Sandeep pal Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 10:33:10 -0400

| | Tech Support Test

Name | Sandeep pal Sandeep
E-mail | [email-masked]
Phone Number | (011) 8287859921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technology | RE for HP project | 1 month notice period | 15500
Previous Employer 1 | CTDI | Field support eng. For Asus | August 2020 | 15000
Previous Employer 2 | TVSE | Field support eng. For Dell project | January 2020 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

No.1 simple check date and clock And also check time region
No.2 Check browser version
Solutions No. 3 try to ping that domain
No. 4. Check your network cable Or Network In internet options
No.5 Check Proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on the Bluetooth of mobile phone and on the bluetooth speker, then you will see list of near by bluetooth device then you need to pair to your bluetooth speaker, if pair successful, now you can play music and use bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Listion well to the Customer problem.
Talk politely.
Resolve his problem or issue as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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