Subject: Tech Support Candidate - Ravi Ranjan
From: Ravi Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 09:17:07 -0400

| | Tech Support Test

Name | Ravi Ranjan
E-mail | [email-masked]
Phone Number | (87440) 10107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Datawise Consultants Pvt Ltd | system administrator | till working | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet

2 other sites open check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. mobile phone setting .go to Bluetooth on peering and speaker Bluetooth on

then connect

What according to you makes you a good candidate for customer service or technical support job? | yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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