Subject: Tech Support Candidate - Ashish Tyagi
From: Ashish Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 08:38:36 -0400

| | Tech Support Test

Name | Ashish Tyagi
E-mail | [email-masked]
Phone Number | (+91) 9643633061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Server and ceh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digitech | Technical support engineer | Working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step check your internet connection if it's all ok then reload the web page.if you are not configuration after then contact with networking department
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth both device and configure select you device speaker name ... Select and it's confirmed
What according to you makes you a good candidate for customer service or technical support job? | My experience is good candidate is that who have solved Technical problems with well nature to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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