Subject: Tech Support Candidate - shishir sharma
From: shishir sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 06:32:02 -0400

| | Tech Support Test

Name | shishir sharma
E-mail | [email-masked]
Phone Number | (98219) 10594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bits and Bytes Integrated Pvt Ltd | Technical Support Engineer | 5th april 2018 | 9000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first Troubleshooting is to Restart the computer. then I check the Lan port of the computer if the Lan port is working fine. then I check the internet connection if the internet connection is also fine then I check the proxy on a web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first, I open my mobile phone then I will go to my setting on my Andriod phone after that I will search for the Bluetooth connectivity option on my mobile phone.  I will open the Bluetooth connectivity on my mobile then I search for the Bluetooth speaker name. after showing the Bluetooth speaker name I will connect to the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | According to me my knowledge, I am good a candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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