Subject: Tech Support Candidate - Ayush Kumar Singh`
From: Ayush Kumar Singh` <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 04:09:15 -0400

| | Tech Support Test

Name | Ayush Kumar Singh`
E-mail | [email-masked]
Phone Number | (91) 8757506662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | 24/07/2021 | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the steps I will need to follow with  the troubleshooting:

1. Clear the caches and cookies of your browser.
2. Check your firewall whether it is blocking a website.
3. Check your internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a bluetooth device:
1. Open settings from the start menu.
2. Then you will need to select devices option.
3. In the devices you will able to see the ioption to switch on the bluetooth and see the available devices

What according to you makes you a good candidate for customer service or technical support job? | I think I have good communication skills along with the basis technical troubleshooting skills which makes me a suitable cancdidate for the technical support role
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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