Subject: Tech Support Candidate - Sumit Yadav
From: Sumit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 04:04:46 -0400

| | Tech Support Test

Name | Sumit Yadav
E-mail | [email-masked]
Phone Number | (+91) 8218688229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sometimes error happen to overloaded. So at first I will try to refresh my browser. If it doesn't solve then try to check the connection of internet. If also not then will see the error code and if not able to solve myself then I will ask advice from someone who is more experienced.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all power-on speaker.
After on speaker gives a sound which indicates that it's now ready to connect.
After that open bluetooth in mobile phone.
The speaker name will appear but sometimes it doesn't so in that case we have to search for all available device in mobile phone and then it will appear and then click on that. Speaker will pair by device.

What according to you makes you a good candidate for customer service or technical support job? | I love the technology and have a keen interest so I learn the technology in a very fast way and due to demand in this field many people don't know how to use their devices so being a technical support job I will provide help them by doing this I am not doing job but I am following my passion. So being a technical support I will able to follow both things. Passion and job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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