Subject: Tech Support Candidate - Shalabh goel Shalabh
From: Shalabh goel Shalabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 02:37:28 -0400

| | Tech Support Test

Name | Shalabh goel Shalabh
E-mail | [email-masked]
Phone Number | (91) 9711396277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keptbug technology Ltd. | Software Engineer | July 2018 | 20000
Previous Employer 1 | Kassa finvest | Research associate | April 2010 | 18000
Previous Employer 2 | Na | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser cache and disable extensions
If you get the invalid URL error when trying to access a web page from a bookmarked URL, you may need to clear the browser cache and cookies.

Here’s how you can clear your cache on Chrome:

Launch Chrome and click on the Menu button
Select History and click on History again
Click on Clear browser data in the left-hand pane
Select the time range (we suggest selecting the 4-week option) and check all the three boxes to delete browsing history, cookies, and other site data and cached images and files

clear browser cache cookies chrome
Hit the Clear data button and wait until your browsing history and cache have been completely deleted.
Restart your browser and check if you’re getting the same invalid URL message. If the error is not gone, try disabling all your browser extensions.

2. Sign out of your Google account
Signing out of your Google account, closing the browser, and then signing back in is a true-and-tested method that can fix many Chrome browsing glitches.

Alternatively, if you’ve got a second Google account, you can use it to sign in and test if the problem persists with a different account. If it doesn’t, maybe you need to create a new Google account.

3. Reinstall Chrome
Uninstalling and reinstalling Chrome can help you to fix various glitches related to the extensions you’re using, pop-ups, Chrome updates, browsing problems, and more.

Keep in mind that if you agree to delete the data related to your user profile when you uninstall Chrome, you will lose it. To partially retrieve it, you can enable the data syncing option and you should be able to restore some of the data associated with your deleted user profile from Google’s servers.

4. Use a different browser
If you’re in a hurry and you want to access the problematic URL as quickly as possible, you can switch to a different browser and check if that works.

Some websites, especially old websites that haven’t been updated in ages, may not be fully optimized for the latest browser updates and Chrome may fail to open certain web pages.

5. Check your permissions
If you’re getting the invalid URL error when you’re trying to access surveys or other online resources related to your work tasks, this may indicate the respective survey has not been assigned to you or that you don’t have the necessary permissions to access the respective web page.

Contact your IT admin or the document/ web page owner and ask them to check if this problem has been triggered by incomplete or missing permission settings.

There you go, we hope something helped, and the invalid URL message is gone now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

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SMART & CONNECTED LIFE  WORKING FROM HOME
61
How to Connect a Bluetooth Speaker to Your Phone
Whether iPhone or Android, we've got you covered
by Michael Archambault
Updated on December 11, 2020
reviewed by Ryan Perian
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What to Know
Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
This article explains how to pair a Bluetooth speaker to your iPhone or Android smartphone. Some Android buttons and menu options may vary slightly.

How to Connect a Bluetooth Speaker to an iPhone
The process of pairing a Bluetooth speaker with an iPhone only needs to happen once. Once a Bluetooth speaker is successfully paired to an iPhone, it should automatically connect each time it's powered on.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | A Technical support engineer role isn't just a job; it's a lifeline to your customers. You're at the forefront of the company and are often the first contact your customer has with the brand. They need you; you're solving problems and making lives less stressful. You make a difference and that's powerful stuff.I am passionate about my work.I have soft skills like communication, flexibility, patience, and problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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