Subject: Tech Support Candidate - Nishant Nirmal
From: Nishant Nirmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 02:30:41 -0400

| | Tech Support Test

Name | Nishant Nirmal
E-mail | [email-masked]
Phone Number | (+91) 8527627602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imapact Infotech | Senior Onsite Support Engg | 25th June 2021 | 22300
Previous Employer 1 | Onward eServices | Senior Onsite Support engg | july 2018 | 19300
Previous Employer 2 | Renovision Automation Pvt Ltd | Technical Helpdesk | 20th June 2018 | 11700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether the internet is connected with computer or not. If connected again i will check whether the packets are receiving and  sending over the internet connectivity.
If yes, again i will check whether the other websites are working or not.
If yes again i will check whether the browser is compatible or not if not then update the same.

If again issue persist then we will reassign the IP and IP and check once again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) Turn on the Bluetooth pairing mode from Bluetooth Speaker by pressing it for a long.

Step 2) Turn on the Bluetooth on mobile through setting and search the device.

Step 3) Connect that speaker and make them pair.

Step 4) After connectivity, we can use them.

What according to you makes you a good candidate for customer service or technical support job? | According to me, if you provide the best service within the given time interval that makes a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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