Subject: Tech Support Candidate - anish nair
From: anish nair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 02:20:11 -0400

| | Tech Support Test

Name | anish nair
E-mail | [email-masked]
Phone Number | (91) 7827178367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector -53, NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | | | variable
Previous Employer 1 | livesalesman | senior customer service assicate | october 2019 | 40000
Previous Employer 2 | Bfound.io | senior sales consultant | December 2018 | 50000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I would refresh the browser.
2. check the internet connection and restart the router.
2. Restart the Laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth device
2. go to your phone settings and choose Bluetooth and connect the visible device.

What according to you makes you a good candidate for customer service or technical support job? | I have ample amount experience and understanding of customer support and I would prefer to be in customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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