Subject: Fwd: Tech Support Candidate - SHREEYANK TYAGI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 29 Jun 2021 23:07:59 -0700 (MST)

Hi Ma'am, 

He started his career with Wipro in HP Process as a TSE. Then move to EXL, There he worked for 2 years but that was not a tech process. that was an insurance process but international. 
Then he joined Tech Mahindra again as a TSA, There he was working for Horizon process. but the process got ramp down and right now he is not working. 
He can join immediately. May be we can consider him for both EPOS and Aqua. 
His last salary was 27k 
Right now he is ok for a hike of 1-2k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:44 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	SHREEYANK TYAGI 
E-mail 	[email-masked] 
Phone Number 	(91) 8882019336 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	NOIDA 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TECH MAHINDRA 	SENIOR TECHNICAL SUPPORT 	12 FEB 2021 	29000 
Previous Employer 1 	EXL 	TECHNICAL SUPPORT 	13 AUG 2019 	23000 
Previous Employer 2 	WIPRO 	TECHNICAL SUPPORT 	13 JULY 2019 	16000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)FIRST CHECK THE INTERNET CONNECTION THAT IS STABLE OR NOT BY THE HELP OF INTERNET SPEED TEST AND THE RUN COMMAND PING OPTION. 
2)CHECK THE WEBSITE URL THAT IT WAS MENTION CORRECTLY OR NOT AND THAN REFRESH THE PAGE. 
3)GO ON THE TASKBAR AND CLOSE UNNECESSORY TABS AND IN WORKING OPTION. 
4)TRY TO OPEN THE URL IN THE DIFFERENT BROWSER. 
5)CLEAN THE HISTORY AND CLOSE THE PAGE AND RESTART THE PAGE. 
6)CHECK WHAT TYPE OF ERROR IS SHOWING ON THE SCREEN LIKE ANY ERROR CODE. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	FIRST SWITCH ON THE BLUETOOTH AND ON YOUR MOBILE VISIBLE YOUR DEVICE TO THE NEARBY DEVICE. 
CONNECT THE BLUETOOTH NAME WITH THE MOBILE WITH THE HELP OF PAIR OPTION ONCE YOU CLICK ON THE DEVICE NAME. 
AND ONCE THE BLUETOOTH IS CONNECTED SUCCESFULLY IT MAY DEPEND ON DIFFERENT DIFFERENT BLUETOOTH THAT THEY MAKE A BEEP SOUND ON CHANGE THE LIGHT COLOUR OF BLUETOOTH. 
What according to you makes you a good candidate for customer service or technical support job? 	IN BOTH THE TECHNICAL SUPPORT AND FOR CUSTOMER SERVICE ONE THING IS COMMON AND THAT PART IS FLUENCY IN ENGLISH BECOUSE THIS IS COMMON DEMAND IN BOTH. 
SECOND THING IS CONFIDENT WHILE SPEAKING WITH THE CUSTOMER BECOUSE SOMEONE IS ONLY LISTENING TO YOU IF YOU HAVE THE COMMAND ON STARTING TO END OF THE CALL AND THE CUSTOMER THINK THAT YES THE OTHER PERSON IS QUIET KNOWLEDGEABLE AND INTELLIGENT. 
PRODUCT KNOWLEDGE IS MUST. 
LISTEN PROPERLY 
PROBLEM SOLVING SKILLS 
On a scale of 1 - 5 please rate your fluency in spoken English 	5