Subject: Fwd: Tech Support Candidate - Krishan Kant Singh
From: HR Livesalesman <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 29 Jun 2021 22:41:37 -0700 (MST)

Hi Sir, 

Please check this person for UENI, He is reference of Pankaj. Having 2+ years of international customer service experience. But his accent was not very much clear. He is an immediate joiner. 
His last salary was 20k 
Expecting a bit hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2020, at 7:51 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Krishan Kant Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 7060662327 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Indrapuram 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tech Mahindra 	CSE 	March 18, 20 	20K 
Previous Employer 2 	HDFC Life 	SDM 	March 26, 2018 	18K 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I would check the internet connectivity on other device whether it is working fine or not. Post that I would check if is there any physical damage on the internet wire or connectivity port. After that I must go through the browser privacy setting or else check on another web browser. 
What according to you is difference between Bluetooth and Wifi? 	The difference between Bluetooth And Wifi is quiet simple. In cell phones, by the help of Bluetooth we can share our data from one device to another or in computer, we can connect any wireless device which is Bluetooth enabled like Mouse, Keyboard, Audio Device etc. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Difference is quite little. In good customer service you can only provide resolution however, in great customer service you need to apologize to the customer and show empathy whenever required. Showing assurance is also a part of good customer service and at last ask for further assistance if in case any thing is left from customer's end. 
What according to you makes you a good candidate for customer service or technical support job? 	I have been working in customer support profile for past 1.6 years. I am quite sure where to use empathy and apology. I do have experience to handle irate customers inn calm way and provide then the best possible resolution. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5