Subject: Tech Support Candidate - Tarun Upreti
From: Tarun Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 01:13:17 -0400

| | Tech Support Test

Name | Tarun Upreti
E-mail | [email-masked]
Phone Number | (91) 9873221647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 73
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eximius | Floor manager | 30th June | 43000
Previous Employer 1 | Tata tele services | Desktop Support L2 | Apr 2013 | 16000
Previous Employer 2 | Microland | Desktop support | Jun 2010 | 9200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first my internet connection and as an expert I will check the error code and trouble shoot it according to error code to confirm is it system issue or DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in mobile
Switch on device
Search the device on phone
Paired the device
All set good to go

What according to you makes you a good candidate for customer service or technical support job? | Having very good knowledge about PC this is my passion not as a job but as a research and also I love to talk with new people having good analysis about the customers building rapport is my hobby
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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