Subject: Tech Support Candidate - Pranav Choudhari
From: Pranav Choudhari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 00:58:47 -0400

| | Tech Support Test

Name | Pranav Choudhari
E-mail | [email-masked]
Phone Number | (440023) 7020468664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart my device

2)I will make sure my internet connection works properly

3)I will check if the website is down for everyone or just me

4)I will look at the result if the site says "it's not just you" that means site is down and will try again later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)switch on bluetooth on your mobile phone
2) switch on your bluetooth speaker
3) connect the speaker to your phone
4) It will get paired and you will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I think you must be able to solve  queries of the customers until they feel satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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