Subject: Tech Support Candidate - ROBIN KUMAR
From: ROBIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 17:12:00 -0400

| | Tech Support Test

Name | ROBIN KUMAR
E-mail | [email-masked]
Phone Number | (91) 8797088413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HBR LAYOUT BANGALORE
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
SAP,ERP,FICO

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | AR Enterprises | Assistant Manager | 30/05/2021 | 21000
Previous Employer 2 | Home Drop | Finance-Executive | 31/12/2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will be checking the IP Adress of the website.Reloading the browser page,then it will open after some troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth device of the mobile phone with locations also.search the nearby device or scan ,connect the required bluetooth speaker after turning the bluetooth speaker on.
What according to you makes you a good candidate for customer service or technical support job? | Efficient customer dealing in solving their queries,Know how to troubleshoot,execute the project.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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