Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 12:32:53 -0400

Tech Support
Test

Name

Rahul
Sharma

E-mail

[email-masked]

Phone Number

(091) 9711453010

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 62, Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dxc. Technology

Associate

31000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

General Website Troubleshooting Steps:

Refresh the page.

Make sure JavaScript is enabled.

Make sure Cookies are enabled.

Clear your cache and cookies.

Make sure your web browser is up to date.

Restart your web browser.

Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

A
technical support engineer role isn't just a job; it's a lifeline to your
customers. You're at the forefront of the company and are often the first
contact your customer has with the brand. They need you; you're solving problems
and making lives less stressful. You make a difference and that's powerful
stuff.

On a scale of 1 - 5 please rate your fluency in
spoken English

5