Subject: Tech Support Candidate - Ravi Chaudhary
From: Ravi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 09:44:01 -0400

Tech Support
Test

Name

Ravi
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 8527256212

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

new ashok nagar new
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
windows with connectivity remote access

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

innoviti solutions pvt ltd

support relationship
officer

still working

19000

Previous Employer 1

Reliance jio

sales
officer

2017

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

firstly
check the internet connection if it is not working then go to the website and
clear the cookies and then restart the phone or laptop, if it is still not
working then there is problem with server it is take time too
resolve.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first open your bluetooth then open bluetooth
speaker, then search in your bluetooth name it is showing when it's showing then
click on it, it will be connect

What according to you makes you a
good candidate for customer service or technical support job?

i listen first customer requirements

On a scale of 1 - 5
please rate your fluency in spoken English

3