Subject: Re: Tech Support Candidate - Anand Singh
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 29 Jun 2021 10:41:31 +0000

What happened to him?

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 11 June 2021 at 3:48 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Anand Singh

Hi Ma'am,

Please check him for Glopal. He is in Kolkata currently. But ready to relocate. His current salary is 18000/-
expecting 25000/-
and have to serve notice of 1 month but it is negotiable

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 25, 2021, at 7:05 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check this guy, looks good, ask if he has any tech educational background or experience

From: Anand Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 24 May 2021 at 9:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anand Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anand Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (798) 0565430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MS Office(Excel, Word, Powerpoint, Outlook), CRM tool
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh Services India Private Limited Senior Representative, Operations       NA      15 Thousand
Previous Employer 1     NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are tests that we can run on our own to determine the source of an unplanned website outage.

The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.

If we can reach those pages, then the problem is that we can’t reach a specific page or pages. If we can’t reach another website, then our next step is to try another browser.

We can clear the cache and cookies in our browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them or allowing a website to access cookies can clear up website load errors.

If the issue is with our cookies or cache, we’ll probably see one of these error messages:
 (a)The connection was reset
 (b)The connection has timed out
 (c)The connection was interrupted
Even though these sound like server down issues, they’re easier to fix than that. Finally, if we can’t access our website in multiple browsers, even after clearing cookies and cache, the next likely source for the problem is with our ISP.

Before checking with our ISP we need to do ping test : Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working.

In addition to timing the response, a ping checker also measures the number of data packets get lost while it’s waiting for the response signal. If we are using Windows or Linux, this tool is available as a command utility.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Go to settings.

2) Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3)Select Bluetooth to view the options.

4)Select Pair new device to place the Bluetooth device in pairing mode.

5)Look for the Bluetooth speaker's name on the list. Here it might take a moment to show up. (Make sure the Bluetooth speaker is in pairing mode during this time.)

6)Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? During 2 years and 6 months of job experience, I have acquired relevant skills and exposure by working in Concentrix Daksh India Services, which I shall bring to your organization. I have also tirelessly worked on my communication abilities and teamwork skills, which I will put to use in my future career.

Also, I would like to draw your kind attention to the fact that I am well versed in skills such as BPO operations, Customer Relationship, Back Office Operations, MS Office(Excel, Word, PowerPoint, Outlook), formatting, partition, drivers installation, troubleshooting of PC’s, Windows update & antivirus installation.

On the other hand I am a self motivated person and try to exceed my superior’s expectations with high-quality work. I quickly pick up business knowledge related to my project.

Lastly, I would like to add that I work well both as an individual contributor and also as a team member. Collectively, all these skills put together makes me a complete package for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5