Subject: Tech Support Candidate - PRAVEEN KUMAR P
From: PRAVEEN KUMAR P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 05:48:11 -0400

| | Tech Support Test

Name | PRAVEEN KUMAR P
E-mail | [email-masked]
Phone Number | (+91) 9962742863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHENNAI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies (intership) | Associate (Document specialist) | 21/5/21 | 11100
Previous Employer 1 | Disprz pvt ltd | Support analyst | 3/9/19 | 37250
Previous Employer 2 | Antares medical services Pvt Ltd | Area sales manager (Team lead ) | 31/05/18 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.open a new tab and check to see if you can load another website like google.com or Mozilla.org.
2. If you can open another site then the problem is very simple for some website the firefox will block automatically.
3. Click the padlock icon , in the address bar to see if firefox has blocked parts of the page that are not secure. If it is blocked then click on the button as unblock .
4. Then clear all history and cache from menu panel . Click ok.
5. Now you will able to load a page without any problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of screen . Touch and hold bluetooth .
2.Tap pair new device . If you don't find pair new device , check under available devices or tap to refresh.
3. Tap the name of bluetooth device you want to pair with our device .

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate should posses basic things for servicing so intially he or she should have patient to listen customers problems .
Then they should understand their problems and try to get some information or screen shot what exact issue they facing so that we can deliver them a proper solution.
We must have good listening and technical skills to support them in a pleasing manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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