Subject: Tech Support Candidate - VISHNU RAI
From: VISHNU RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 04:54:16 -0400

Tech Support
Test

Name

VISHNU
RAI

E-mail

[email-masked]

Phone Number

(+91) 8010019211

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Livspace

Service expert

30 june

30000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Check network connection

Check wifi

Troubleshooting network

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Search for device to connect

Then accept approval for pairing

What according to
you makes you a good candidate for customer service or technical support
job?

Intent should be problem solving

Clear communication

Good knowledge

On a scale of 1 - 5 please rate your fluency in
spoken English

4