Subject: Fwd: Tech Support Candidate - MD Kamran Hassan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 29 Jun 2021 01:10:47 -0700 (MST)

Hi Ma'am, 

His accent is good. Having total 3 years of experience in International tech support. He started with Wipro and from last one month he is working with Tech Mahindra. He is not satisfy with the job which he is doin in tech Mahindra, That is why he is looking for a job change. So he can join us immediately. 
His current salary is 34000/- he is expecting the same. 
But if we offer him a little more then I think he can join immediately without keeping any doubt. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 29, 2021, at 12:33 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	MD Kamran Hassan 
E-mail 	[email-masked] 
Phone Number 	(91) 9560418703 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Sr. Technical Support Analyst 	05-07-2021 	34K 
Previous Employer 1 	Wipro Ltd. 	Sr. Associate 	14-04-2021 	22K 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Test your Wi-Fi on different devices. ... 
Restart your modem and router. ... 
Try a different Ethernet cable. ... 
See who's using your Wi-Fi. ... 
Upgrade your equipment. ... 
Call your internet service provider. ... 
Reset your router to default settings. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Place the Bluetooth device in pairing mode. 

On the iPhone, open the Settings app. 

Select Bluetooth. 

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth. 

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up. 

When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen. 
What according to you makes you a good candidate for customer service or technical support job? 	This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5