Subject: Tech Support Candidate - Shashi Ranjan Kumar Shashi
From: Shashi Ranjan Kumar Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 03:23:06 -0400

| | Tech Support Test

Name | Shashi Ranjan Kumar Shashi
E-mail | [email-masked]
Phone Number | (0120) 7834948982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GVR Technolabs Pvt ltd | Technical support engineer | 31 December 2020 |
Previous Employer 1 | Precision techserve Pvt ltd | System engineer | 4 July 2019 |
Previous Employer 2 | Bharat electronics limited (off role) | Graduate engineer | Feb 2015-April 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check internet connection

2-Check internet settings/IE setting

3-Confirm from system administrator that user have rights for browsing internet of this site or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First on the Bluetooth connection

2-I get device name at my mobile then click on it.

What according to you makes you a good candidate for customer service or technical support job?

1-Good technical knowledge

2-Analytical approach

3-Good communication

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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