Subject: Tech Support Candidate - Om Kumar
From: Om Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 01:27:05 -0400

| | Tech Support Test

Name | Om Kumar
E-mail | [email-masked]
Phone Number | (+91) 8299406630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
CIM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, we will check is issue with a particular site or all. Then will check is internet working on that device or not. Also check is website is accessible via other device or not. Check settings in browser, is that particular website blocked or not. Then will reset the browser,including cookies. Re-install browser(if required). Will also check in private window. Also check that is Antivirus is blocking or not. Troubleshooting according to error message, machine reboot. If issue still persists will reimage pc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For Android:-
Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

For iPhone:-

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up

When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

Respect for all users, team members, and superiors--even when it's not reciprocated.

Self-discipline.

The ability to effectively prioritize tasks.

Dedication and commitment to problem resolution.

A detail-oriented working style.

The ability and willingness to communicate.

The willingness to share knowledge with team members, superiors, and users.

A humble attitude about knowledge limitations.

The ability to learn from experience and from informal/formal instruction.

The ability to think logically and creatively.

The ability to apply knowledge to new situations.

A demonstrated independent interest in technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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