Subject: Tech Support Candidate - Gajendra Rathore
From: Gajendra Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 01:24:45 -0400

| | Tech Support Test

Name | Gajendra Rathore
E-mail | [email-masked]
Phone Number | (+91) 7010503439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Verificient Technologies | Product Support Specialist | Nil |
Previous Employer 1 | Teleperformance DIBS | Technical Support Executive | August 30, 2020 |
Previous Employer 2 | Infosys BPM Ltd | Technology Support Executive | July 25, 2019 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to get to correct website:
- First we will check if the web URL is of correct website
- We will check if computer is connected with internet, check for network driver updates
- We will check if the connection are correct and not loose
- We will check if the modem is getting all the ping from ISP and also trying to reboot modem and then computer too

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Switch on the bluetooth speaker and turn on pairing mode
- Switch on the bluetooth of mobile phone
- Search for available device then connect with the device using pairing code if required

What according to you makes you a good candidate for customer service or technical support job? | One who has good level of patience so that he/she can handle the Irated customer and also should be active listener so that he/she can identify the issue and resolve it in timely manner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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